Shipping Policy

Shipping Policy - Rachaelraysale

At Rachaelraysale (rachaelraysale.com), we understand that receiving your handpicked cookware, stylish fashion, cozy furniture, and other curated products quickly and safely is a top priority. Our Shipping Policy outlines all details related to order processing, shipping options, delivery timelines, and related services to ensure you have full transparency from the moment you place your order to when it arrives at your door. This policy applies to all orders shipped within the United States, and works in conjunction with our Terms of Purchase and Refund Policy.

1. Order Processing Time

Before your order ships, we take care to verify payment, check inventory, and prepare your items for safe delivery—especially for fragile products like cookware or large items like furniture. Here’s what you can expect for processing:
  • Standard processing time for most orders is 1-3 business days from the date you receive your Order Confirmation email. Business days are defined as Monday through Friday, excluding major U.S. holidays (New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day).
  • Orders placed after 3:00 PM ET on weekdays, or on weekends/holidays, will begin processing on the next business day.
  • Special cases: Furniture and large home decor items may require 3-5 business days of processing to ensure proper packaging and coordination with freight carriers.
  • Backordered items (clearly marked on the product page) will be processed once inventory is restocked. We will notify you via email with an estimated processing and shipping timeline when you place the order.
You will receive a Processing Update email if your order is delayed beyond the standard timeline (e.g., due to unexpected inventory shortages), along with options to wait for the item or cancel for a full refund.

2. Shipping Options & Costs

We offer reliable shipping service for all orders, and we’re proud to provide free shipping on every purchase to make your shopping experience more enjoyable. No hidden shipping costs—we cover all delivery expenses for items shipped within the United States.

2.1 Standard Shipping (Free for All Orders)

  • Eligibility: Available for all orders (no minimum purchase required) shipped to valid U.S. street addresses.
  • Cost: 100% free—no hidden fees or surcharges, even for large items like furniture (we cover all standard shipping costs).
  • Carriers: USPS, UPS, or FedEx (selected based on your location and package size).
  • Delivery Timeline: 6-12 business days from the date your order ships. Rural areas may experience a 1-2 day extension.

2.3 Freight Shipping (for Large Items)

Furniture, large home decor, and oversized cookware sets require specialized freight shipping to ensure safe delivery. This option is automatically applied to eligible items at checkout:
  • Cost: Included in the product price (no additional shipping fees).
  • Carriers: Partner freight companies with experience in handling large, fragile items.
  • Delivery Timeline: 7-14 business days from the date your order ships. You will receive a phone call from the freight carrier 1-2 days before delivery to schedule a convenient time.
  • Delivery Details: The carrier will deliver the item to your front door (curbside delivery). Inside delivery (to a specific room) is available for an additional fee, which can be requested at checkout or by contacting our support team.

3. Shipping Restrictions

To ensure reliable delivery, we have the following shipping restrictions. Orders that do not meet these requirements may be delayed or canceled:
  • Destination Restrictions: We only ship to valid U.S. street addresses. We cannot deliver to P.O. boxes, APO/FPO addresses, U.S. territories (Puerto Rico, Guam, etc.), or international locations at this time.
  • Address Accuracy: You are responsible for providing a complete and accurate shipping address (including apartment numbers, suite numbers, and zip codes). We are not liable for delayed or lost orders due to incorrect address information. If you notice an error after placing your order, contact us immediately at service@rachaelraysale.com—we can update the address only if the order has not yet shipped.
  • Prohibited Areas: Some remote rural areas or locations with limited carrier access may have extended delivery timelines. We will notify you at checkout if your address falls into this category.

4. Order Tracking

We provide full visibility into your order’s shipping status so you can plan for its arrival. Here’s how to track your package:
  • Shipping Confirmation Email: Once your order ships, we will send you an email with a unique tracking number, a direct link to the carrier’s tracking page, and details about the shipping option you selected.
  • Account Tracking: If you created an account on our Site, you can log in and view your order history to access tracking information for all past and current orders.
  • Tracking Updates: The carrier will update the tracking status as the package moves through their network (e.g., “In Transit,” “Out for Delivery,” “Delivered”). You may also opt in to receive SMS updates from the carrier during checkout.
  • Missing Tracking Information: If you do not receive a shipping confirmation email within 3 business days of your Order Confirmation, check your spam folder first—then contact us at service@rachaelraysale.com with your order number for assistance.

5. Delivery Issues & Solutions

We work with trusted carriers to ensure timely delivery, but occasionally issues may arise. Below are common scenarios and how we resolve them:

5.1 Delayed Deliveries

If your package is not delivered within the estimated timeline:
  • Check the carrier’s tracking page for updates—delays may occur due to weather, high shipping volumes (e.g., holiday seasons), or carrier operational issues.
  • If the tracking shows no movement for 3 or more business days, contact us at service@rachaelraysale.com with your order number and tracking number. We will escalate the issue with the carrier and provide you with a resolution (e.g., priority replacement or full refund) within 2 business days.

5.2 Lost or Missing Packages

If the carrier marks your package as “Delivered” but you have not received it:
  • Check with family members, neighbors, or building management—carriers often leave packages at secure locations (e.g., front porch, mailroom, or garage).
  • Contact the carrier directly to file a “Missing Package” claim—they will investigate the delivery location.
  • If the carrier cannot locate the package, contact us within 7 days of the “Delivered” notification. We will verify the claim with the carrier and process a replacement order or full refund at no cost to you.

5.3 Damaged or Defective Items

If your package or item is damaged during shipping (e.g., a cracked Dutch oven, a scratched furniture piece):
  • Do not discard the packaging—carriers require it for damage claims.
  • Contact us within 3 business days of delivery at service@rachaelraysale.com, including your order number, photos of the damaged item, and photos of the packaging.
  • We will arrange for a free replacement to be shipped to you immediately, and provide a pre-paid label for returning the damaged item (if required). In most cases, you do not need to wait for the damaged item to be returned to receive your replacement.

5.4 Incorrect Items Shipped

If you receive the wrong product (e.g., incorrect cookware size, wrong fashion item):
  • Contact us at service@rachaelraysale.com within 5 business days of delivery with your order number and photos of the item you received.
  • We will ship the correct item to you promptly at no cost, and provide a pre-paid label for returning the incorrect item. You do not need to pay for shipping or restocking fees.

6. International Shipping

Currently, Rachaelraysale only ships to addresses within the contiguous United States, Alaska, and Hawaii. We do not offer international shipping to countries outside the U.S., including Canada, Mexico, and European nations. We are working to expand our shipping capabilities, and will update this policy and notify customers when international shipping becomes available.

7. Contact Us for Shipping Questions

If you have questions about order processing, shipping timelines, tracking, or delivery issues, our customer support team is here to help:
  • Email: service@rachaelraysale.com (include your order number for fastest assistance)
  • Mailing Address: Rachaelraysale Shipping Department, 425 Stratford Park Boulevard, Gallatin Tennessee 37066, United States
  • Response Time: We typically respond to shipping inquiries within 2 business hours during our service hours (Monday-Friday, 9:00 AM-5:00 PM ET).
At Rachaelraysale, we are committed to making your shipping experience as smooth as possible. Thank you for trusting us with your cookware, fashion, and lifestyle purchases—we can’t wait for you to enjoy your order!