Terms of Purchase

Terms of Purchase - Rachaelraysale

Welcome to Rachaelraysale (rachaelraysale.com), the official website for Rachael Ray’s curated collection of cookware, recipes, fashion, furniture, and more. These Terms of Purchase (“Terms”) govern your purchase of products from our site, outlining the legal agreement between you (the “Customer”) and Rachaelraysale (the “Company”). By placing an order on our site, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy and other applicable site policies. Please review these Terms carefully before making a purchase.

1. Eligibility to Purchase

To place an order on Rachaelraysale.com, you must meet the following eligibility requirements:
  • You must be at least 18 years of age, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract.
  • If you are purchasing on behalf of a business or organization, you must have the authority to bind that entity to these Terms.
  • You must provide accurate, complete, and current information during the checkout process (e.g., shipping address, payment details) to ensure order processing and delivery.
  • You must use a valid payment method that you are authorized to use (e.g., personal credit card, authorized business account).

2. Order Placement & Acceptance

The process of placing an order on our site involves several steps, and your order is not considered confirmed until we explicitly accept it. Please note the following regarding order placement and acceptance:

2.1 Order Submission

When you add products to your cart, proceed to checkout, and submit your order, this constitutes a “offer” to purchase the selected items at the listed price, plus any applicable taxes and shipping fees (though all orders qualify for free standard shipping). We reserve the right to reject or cancel any offer for any reason, including but not limited to:
  • Incorrect pricing or product details (e.g., typographical errors in cookware prices or furniture descriptions).
  • Insufficient inventory for a requested item (e.g., a limited-edition fashion piece or popular cookware set).
  • Suspicious or fraudulent order activity (e.g., unauthorized payment attempts, multiple orders to the same address with different payment methods).
  • Incomplete or inaccurate customer information (e.g., missing shipping address details, invalid email).

2.2 Order Acceptance & Confirmation

We will send you an email acknowledging receipt of your order shortly after submission (the “Order Acknowledgment”). This email is not a confirmation of acceptance—it only verifies that we have received your request. We will send a separate “Order Confirmation” email once we have reviewed and accepted your order, which will include your order number, itemized list of products, total cost (in USD), and estimated delivery timeline. The contract between you and the Company is formed only when we send the Order Confirmation.
If we are unable to accept your order (e.g., due to out-of-stock items), we will notify you via email within 1–3 business days and issue a full refund for any payment already processed.

3. Pricing & Payment

All pricing and payment terms are clearly outlined during checkout, and we strive to ensure accuracy. Please note the following:

3.1 Pricing

  • All product prices on the site are listed in United States Dollars (USD) and do not include applicable sales tax, which will be calculated based on your shipping address and added to your total at checkout.
  • Prices are subject to change without notice, but we will honor the price listed at the time you submit your order (provided the order is accepted and confirmed).
  • Promotional discounts, coupons, or limited-time offers are valid only for the specified period, as outlined in the promotion details. Only one discount may be applied per order, unless explicitly stated otherwise.

3.2 Payment Methods

We accept the following secure payment methods:
  • Major credit cards: Visa, Mastercard, American Express, Discover.
  • Digital payment platforms: PayPal, Apple Pay, Google Pay.
By providing payment details, you authorize us (or our third-party payment processors) to charge the total order amount to your selected payment method. We do not store full credit card information—all payment data is processed securely by our PCI DSS-compliant partners (e.g., Stripe, PayPal) to protect your financial information.

3.3 Payment Issues

If your payment is declined, we will notify you via email, and your order will not be processed until payment is successfully completed. Common reasons for declined payments include insufficient funds, expired cards, or security holds by your bank or card issuer. We recommend contacting your payment provider directly to resolve these issues, then reaching out to our support team at service@rachaelraysale.com to reprocess your order.

4. Order Processing & Delivery

We are committed to processing and delivering your orders quickly and efficiently, with clear communication throughout the process:

4.1 Processing Time

Orders are processed within 1–3 business days of receiving the Order Confirmation. Processing time includes verifying payment, checking inventory, and preparing your items for shipment (e.g., securely packaging fragile cookware or assembling furniture for delivery). Orders placed on weekends or holidays will begin processing on the next business day.

4.2 Shipping & Delivery

  • Free Standard Shipping: All orders qualify for free standard shipping, with estimated delivery within 6–12 business days from the date of shipment. Delivery is available to all physical street addresses within the United States—we do not ship to P.O. boxes, APO/FPO addresses, or U.S. territories.
  • Expedited Shipping: If you need faster delivery, expedited shipping options are available at checkout for an additional fee. Expedited orders are processed within 1 business day and delivered in 2–5 business days.
  • Shipping Carriers: We use trusted carriers (e.g., USPS, UPS, FedEx) to deliver your orders. The carrier will be selected based on your location and the size/weight of your items (e.g., furniture may be shipped via a specialized freight carrier).
  • Tracking: Once your order ships, we will send a shipping confirmation email with a unique tracking number, allowing you to monitor your package’s progress via the carrier’s website.

4.3 Delivery Issues

If your order is delayed, lost, or damaged during delivery, please contact our support team at service@rachaelraysale.com within 3 business days of the estimated delivery date (or within 7 days of receiving a “delivered” notification if the package is missing). We will work with the carrier to investigate the issue and resolve it promptly, which may include sending a replacement order or issuing a full refund.

5. Returns & Refunds

We want you to be completely satisfied with your purchase. Our return and refund policy is designed to be hassle-free, in line with the following terms:

5.1 Eligibility for Returns

You may return most products within 60 days of the delivery date for a full refund or exchange, provided:
  • The item is unused, unopened, and in its original condition (e.g., cookware with intact packaging, fashion items with tags attached, furniture in undamaged condition).
  • You have a valid proof of purchase (e.g., order number, Order Confirmation email).
  • The item is not a final sale product (clearly marked as “Final Sale” on the product page) or personalized item (unless defective).

5.2 Return Process

  1. Request a Return Authorization (RA) Number: Contact our support team at service@rachaelraysale.com to request an RA number. Include your order number, the product name, and reason for the return.
  2. Package the Item: Securely package the item in its original packaging (if possible) and clearly write the RA number on the outside of the package.
  3. Ship the Return: Use the pre-paid shipping label provided by our team (sent via email with your RA number) to ship the item back to us. We cover all return shipping costs for eligible items.
  4. Inspection & Refund: Once we receive and inspect the returned item (typically 3–5 business days after delivery to our facility), we will approve the refund and process it within 5–10 business days. The refund will be credited back to your original payment method.

5.3 Defective or Incorrect Items

If you receive a defective item (e.g., a cracked cookware pan, a damaged furniture piece) or the wrong product (e.g., incorrect fashion size, wrong cookware set), contact us within 7 days of delivery. We will provide a free replacement or full refund without requiring you to return the item (in most cases). Please include clear photos of the item and issue in your email to expedite the process.

6. Product Availability & Backorders

We strive to maintain accurate inventory levels on our site, but occasionally items may become out of stock after you place an order. If an item in your order is unavailable:
  • We will notify you via email within 2 business days of the Order Confirmation.
  • You may choose to either cancel the out-of-stock item for a full refund or place it on backorder (if available). Backordered items will be shipped as soon as inventory is restocked, and we will provide a revised delivery estimate.
  • If you place an item on backorder, we will not charge your payment method until the item ships.

7. Product Descriptions & Accuracy

We make every effort to ensure that product descriptions (e.g., cookware materials, fashion sizes, furniture dimensions) and images on our site are accurate and up-to-date. However, we do not warrant that product descriptions, colors, or other details are 100% error-free. Minor variations may occur (e.g., slight color differences in fashion items due to screen resolution, minor size variations in handcrafted cookware). If you receive a product that differs significantly from its description, contact our support team for a resolution.

8. Cancellations & Changes

You may request to cancel or modify your order (e.g., change shipping address, add/remove items) only if the order has not yet been processed or shipped. To do so, contact our support team at service@rachaelraysale.com immediately with your order number and requested changes. We process orders quickly, so the cancellation/modification window is typically within 24 hours of order submission. If the order has already shipped, you will need to follow our return process once you receive the item.

9. Limitation of Liability

To the maximum extent permitted by law, Rachaelraysale shall not be liable for any indirect, incidental, consequential, or special damages arising from or related to your purchase or use of our products (e.g., lost profits, inconvenience, damage to property caused by improper use of cookware). Our total liability to you for any claim related to a purchase shall not exceed the total amount you paid for the affected product(s).
This limitation does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with applicable laws, or to damages for personal injury or property damage resulting from our products’ defects.

10. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Tennessee, United States, without regard to its conflict of laws principles. Any disputes arising from or related to these Terms or your purchase shall be resolved in the state or federal courts located in Gallatin, Tennessee, and you consent to the personal jurisdiction of these courts.

11. Changes to These Terms

We may update these Terms periodically to reflect changes in our business practices, legal requirements, or product offerings. When we make material changes, we will post the revised Terms on this page with a prominent notice. Your continued use of our site or placement of orders after the revised Terms are posted constitutes your acceptance of the updated terms. We recommend reviewing these Terms regularly before making a purchase.

12. Contact Us

If you have questions, concerns, or requests related to these Terms of Purchase, please contact our customer support team:
  • Email: service@rachaelraysale.com
  • Mailing Address: Rachaelraysale Customer Service Department, 425 Stratford Park Boulevard, Gallatin Tennessee 37066, United States
  • Website: rachaelraysale.com
We aim to respond to all inquiries within 2 business days and resolve issues promptly to ensure a positive shopping experience.